Terms & Conditions
1. Introduction
This document outlines the Terms and Conditions under which City County Sanitation Inc. and DBA’s (“Company”, “we”, “us”) provides waste collection and disposal services, including but not limited to residential, commercial, roll-off services, composting, recycling, garbage, and junk removal (“Services”), to the customer (“Customer”, “you”). By subscribing to, using, or receiving our Services, you agree to comply with and be bound by these Terms and Conditions.
2. Service Description
We provide a variety of waste collection and disposal services. These services are not limited to those listed at the time of agreement and may include any additional services we may offer or modify in the future. Special accommodations such as in-yard services are subject to assessment and agreement. If you complete an application for one service, you allow us to use your information for another service and accept the terms and conditions for that service as well.
3. Customer Responsibilities
Ensure that the container is accessible on the scheduled pickup day. Notify us 24 hours in advance for cancellations or rescheduling.
Refrain from disposing of hazardous materials in containers. You are liable for any repercussions of disposing of prohibited materials.
Ensure safe and clear access to the service location. We are not liable for property damage due to necessary service access, except in cases of negligence by our drivers.
You are responsible for the smell of the container and any water that may accumulate and drain out of the container when serviced. Our containers may not be completely sealed, and they may leak fluids.
Ensure the service location is clear of overhead obstacles that could damage our equipment or be hit by our equipment.
4. Assumption of Risk
Customers opting for in-yard or other special services acknowledge the inherent risks to their property and assume full responsibility for any resultant damages, except those caused by our driver’s negligence.
5. Container Placement and Service Location
The location for the placement of waste collection containers (“Containers”) shall be determined by City County Sanitation Inc. and DBA’s in consultation with the Customer. The agreed-upon placement location shall be deemed the designated service area for the performance of waste collection services.
By agreeing to the placement of the Container at the designated service area, the Customer affirms that this location is suitable for their service needs and grants City County Sanitation Inc. and DBA’s permission to access the property for the purpose of performing waste collection services.
City County Sanitation Inc. and DBA’s will make every effort to place Containers in a manner that minimizes the risk of damage to the Customer’s property. However, the Customer acknowledges that the nature of waste collection services and the equipment used may pose inherent risks to driveways, landscaping, and other property features.
City County Sanitation Inc. and DBA’s shall not be held responsible for any damages to the Customer’s property, including but not limited to driveways, landscaping, or underground utilities, resulting from the placement or servicing of Containers in the designated service area, except in cases of gross negligence or willful misconduct by City County Sanitation Inc. and DBA’s or its agents.
The Customer is responsible for ensuring that the designated service area is suitable for the placement and servicing of Containers, including the provision of adequate space for access and maneuvering of waste collection vehicles. The Customer agrees to indemnify and hold harmless City County Sanitation Inc. and DBA’s from any claims, damages, or expenses arising from the placement or servicing of Containers at the designated service area.
Should the Customer wish to change the designated service area, they must provide City County Sanitation Inc. and DBA’s with written notice and obtain approval for a new service location. City County Sanitation Inc. and DBA’s reserves the right to assess the suitability of the new location and may refuse service if the new location is deemed unsafe or unsuitable for waste collection services.
6. Payment Terms
Services are billed in advance. Payments are due by the 20th of each month, with late payments incurring additional charges. Service may be suspended for accounts with outstanding balances. The customer agrees to allow us to run their payment method for any overages, additional fees, or charges on the account.
For roll off services and some other scheduled services, payment is due prior to delivery. The Customer agrees to provide a valid credit card or other acceptable payment method and authorize City County Sanitation Inc. and DBA’s to charge the full amount of the service before the delivery date. If the payment is declined, the service will not be performed, and the Customer may incur additional fees. The Customer is responsible for updating their payment information if there are any changes or errors.
The Customer may incur additional charges for the following reasons:
- Dry runs: If the waste collection vehicle arrives at the designated service area and is unable to service the Container due to reasons such as overfilling, obstruction, inaccessibility, or cancellation by the Customer, the Customer will be charged a dry run fee.
- Container moving fees: If the Customer requests the relocation of the Container within the same property or to a different property, the Customer will be charged a container moving fee, subject to the approval of the new location by City County Sanitation Inc. and DBA’s.
- Extra garbage: If the Customer places more garbage in the Container than the agreed-upon capacity, the Customer will be charged an extra garbage fee. The agreed-upon capacity is determined by the fill line marked on the Container or by the ability to close the Container lid completely.
- Other fees: The Customer may also be charged for other services or situations that are not covered by the standard service fee, such as special pickups, container repairs, or damage to the Company’s equipment or property caused by the Customer’s negligence or misconduct.
The Customer should ask the Company’s team about the specific amounts and conditions of these charges before requesting or agreeing to any service modifications or cancellations. The Customer is responsible for paying these charges even if they are not aware of them or do not receive prior notice from the Company. The Customer agrees to authorize the Company to charge their payment method for any additional charges incurred on their account.
7. Modifications and Cancellations
Either party may terminate this Agreement with ten days’ notice. Immediate termination is possible for breaches of these Terms and Conditions.
Service modifications or cancellations require written notification from the customer.
8. Limitation of Liability
We are not liable for indirect, incidental, special, consequential, or exemplary damages arising from the provision or use of our Services, except as required by law.
9. Landfill and Disposal Facility Use
Customers using the City County Sanitation Inc. and DBA’s landfill and disposal facilities (“Facilities”) do so at their own risk. The Company is not responsible for any damage to vehicles, personal injury, or property damage that may occur from the use of these Facilities, except as required by law or in cases of gross negligence by the Company.
Customers must comply with all posted regulations, guidelines, and instructions while using the Facilities. Failure to comply may result in denial of service and/or termination of this Agreement.
Hazardous materials or liquids are not acceptable in any garbage loads. Please see the landfill page for acceptable materials.
10. Metal Purchasing
City County Sanitation Inc. and DBA’s purchases metal materials from individuals under the condition that all sales are final. By selling metal to the Company, the customer represents and warrants that they have the legal right and authority to sell the material and that the material is free from any liens, encumbrances, or legal disputes.
The Company reserves the right to refuse the purchase of metal from any individual at its discretion and is not obligated to provide a reason for such refusal.
Customers acknowledge that the Company may report transactions involving the purchase of metal to relevant authorities as required by law and may request identification and documentation proving ownership of the material.
11. Safety and Compliance
Customers are responsible for adhering to all safety protocols and legal requirements when using the Company’s Services, including but not limited to the disposal of waste and the sale of metal materials. The Company may provide guidelines or instructions for the safe and lawful use of its Services, which customers are required to follow.
The Company reserves the right to inspect materials brought to the Facilities for disposal or sale and may reject materials that do not comply with applicable laws, regulations, or Company policies.
12. Limitation of Liability for Facility Use
The Company’s liability for incidents occurring within the Facilities is limited to the extent permitted by law. Customers agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from their use of the Facilities or from any violation of these Terms and Conditions.
13. Amendments to Terms Related to Facility Use
The Company reserves the right to amend these Terms and Conditions, including any terms related to the use of the Facilities and the purchase of metal, at any time without prior notice. Continued use of the Services or the Facilities after such amendments constitutes acceptance of the new terms.
14. Indemnification
You agree to indemnify and hold harmless the Company, its affiliates, officers, agents, employees, and partners from any claim or demand made by any third party due to or arising out of your use of the Services, your connection to the Services, your violation of the Terms and Conditions, or your violation of any rights of another.
15. Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, governmental actions, or transportation disruptions.
16. Dispute Resolution
Any disputes arising under these Terms and Conditions shall first be attempted to be resolved through mediation. If unresolved, disputes shall be subject to arbitration in accordance with the rules of the American Arbitration Association.
17. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which the Company operates, without giving effect to any principles of conflicts of law.
18. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and the Company regarding the use of our Services and supersede any prior agreements between you and the Company.
19. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Continued use of the Services after such changes shall constitute your consent to such changes.
20. Contact Information
If you have any questions about these Terms and Conditions, please contact us at the provided contact details.
21. Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
22. Additional Customer Responsibilities
If the Customer wishes to suspend service for any reason, they must notify us in advance of the collection. While we strive to service containers in all weather conditions and situations, we cannot be held liable for any damages, including but not limited to ruts in the road and other service-related issues, if the Customer fails to inform us of their desire to suspend service.
