In the event of severe weather, collection services may be delayed for the safety of our staff and the community. We will resume service as soon as it is safe to do so and will communicate any changes to your collection schedule through our website, social media channels, or direct communication when possible.

If your bin wasn’t fully emptied, it might be due to the waste being packed too tightly. Please loosen the contents for the next pickup, and if the problem persists, contact us for assistance.

If your bin was not out in time for the scheduled pickup, we can arrange for a return visit on your next scheduled collection day. Please ensure your bin is out by the night before your pickup day to avoid missed pickups.

Yes, items such as appliances, refrigerant-containing items, and certain bulky items may require a special pickup and could incur additional fees. Please contact us for a quote and scheduling.

If your waste has not been picked up on your scheduled day, please report it to our customer service within 24 hours. We will investigate the issue and, if the miss was on our part, we will arrange for collection as soon as possible.

Collection days are typically assigned based on your location to ensure efficiency in our routes. If you have a special request, please contact our customer service, and we will do our best to accommodate you, although changes cannot be guaranteed.

Typically, if a holiday falls on a weekday, collection for the day of the holiday will be conducted the following weekday. The remaining days of the week should not be delayed. We will contact you if this changes.

If your bin was missed, it could be due to several reasons such as accessibility issues or an obstruction, or our driver may have had to dump before collecting your garbage. Please contact us to reschedule a pickup. We apologize for any inconvenience.

Please place your bin at the edge of the curb with the handle facing your residence and at least 4 feet away from cars or other obstacles.

If you regularly have excess waste, consider upgrading to a larger bin size. Alternatively, you can contact us for a special pickup for an additional fee.